SHIPPING POLICIES

Carriers

The carrier we use to ship your order depends on several different factors including the shipping method you choose, your address, order size, etc. Rest assured, our shipping department will choose the carrier that will give you the quickest service unless otherwise specified. The carrier we choose will not effect your shipping cost. We use the following carriers to ship orders: UPS and the United States Post Office.

We try to keep as many products as possible in stock. Due to a heavy demand for a particular product, we might not have it in stock or our manufacturing department may not be able to make it fast enough. This will result in a slightly longer total shipping time, but we will notify you if any of your products are on "backorder". Delivery time and prices are as follows:

U.S. Orders

We ship anywhere in the continental United States including Alaska, Hawaii and Puerto Rico. We also ship to PO Boxes, APO addresses and other military or overseas addresses. The carrier we use to ship your order will depend on where the order is being shipped and also the size of the order. Orders with overnight shipping will generally leave our warehouse the same day if your order is placed before noon. Please note that any order outside the continental U.S. will take longer i.e. Alaska, Hawaii and Puerto Rico.

Shipping & Handling add $9 for first item and $1 for each additional item)
FREE SHIPPING ON ANY ORDER OF $450

* Business days are Monday through Friday, excluding holidays. Orders placed by 12:00 noon will usually be shipped the same business day.

International Orders:

All international orders are individualized, and are to be Phoned in to (828) 835-8071 or Faxed to (828) 835-8074.

REFUND POLICY

Here at Organic Solutions, customer service is our mission. We strive in every way possible to make you happy and satisfied. If for some reason you are unsatisfied with your purchase, you may send the unused portion of the product back within 30 days of your order and receive a full refund. We will issue you a full refund for the cost of the products minus your shipping charges.

To send an item back, simply send it to:

Organic Solutions
Attn: Shipping Department
Po Box 888
Marble, NC 28905

We will not be responsible for shipping and handling on returned items. We recommend using UPS or some other form of insured mail for returns as we can not be responsible for items that never make it back to our warehouse.

Items that are older then 30 days will be taken back on an individual basis only. Please contact us to see if you are eligible for a refund.